Before you call or email, kindly read the following:
General Information About Our Order Processing

Please keep in mind that ordering from United Nuclear Scientific is not like shopping other on-line stores. United Nuclear Scientific Supplies, LLC. is a small, privately owned company.
There are a few things you should be familiar with when dealing with us:

1. Although we sell retail scientific supplies, we are primarily a research & development company that does confidential prototype & Government contract work. Our Government/contract work takes absolute priority over our retail sales.
2. We carry a wide range of difficult to find scientific items. Many of the products we sell are not always available. Many of our popular, rare & difficult to obtain items sell out very quickly - and may not be restocked again for some time.  It is for this reason that we ship all orders on a first-come, first-served basis.
We try to keep our website as up to date as possible, but on occasion, a product may sell out before we get a chance to update our site. This happens more often with one-of-a-kind items.
3. Many of our products are manufactured by us, by our own craftsman and technicians.
4. Our chemical packaging is not automated and is done by individually, by hand.
5. We do not maintain a large stock of our items - many of our more complex items are fabricated to order.
6. Orders (depending on size) can take from several days to weeks to process. The vast majority of orders are shipped out within a few days.
7. Military & Government orders take priority over standard orders. If we are busy filling a large Military or Government order when you made a purchase, your order may be delayed until it is complete.
9. During busy times of the year (just before & after Christmas, etc.) order processing can take considerably longer than 2 weeks. If we get backlogged with orders, it could take several weeks to get to yours. We try our best to fill all orders as quickly and accurately as possible.
10. We will not sacrifice product quality for faster turn-around time.
11. We cannot guarantee delivery dates. If you require expedited order processing or are on a tight time schedule, you might be better off shopping elsewhere. We certainly would appreciate your business, but we must fill all orders on a first-come, first-served basis. We cannot push back someone's order to accommodate yours.
12. We get a large number of packages returned to us with wrong addresses. Make sure you have supplied us with your correct street shipping address. We cannot ship to P.O. Boxes.
13. If your package is returned to us because you supplied the wrong address or weren't around to receive it, you will have to pay for shipping again for it to be sent to another address. If you choose not to, your original order will be refunded minus your original shipping charges. We get charged for every time we ship a package, and so will you.
14. A fair number of emails we respond to are bounced back by certain ISPs or get lost in customer's spam filters. If there is a problem with your order and you did not supply us with a phone number (and we have been unable to contact you via email) your order may sit here in limbo forever. To avoid possible delays, please give us a phone number. We will only contact you if necessary.
15. We will not give your phone number or any personal information to anyone without a court order.
16. If more than 14 days has gone by since we received your payment, and you haven't received your order, we'll be happy to check on it for you. Please email Customer Support at: customerservice@unitednuclear.com with all your order information (the most important being the date the order was placed and the name the order was placed under).