Ordering Information
You can pay for your order on-line, or send a payment in the mail:

On-Line Ordering:

1. If you live in the U.S.A, use our shopping cart for all on-line purchases.
You can pay via credit card for fastest service. Please note that for orders over $100 we can only ship to the credit card billing address. You may also choose to send a check or money order to pay for your order. If you wish to pay via PayPal, we will email you your total along with PayPal payment information the following business day to complete your order.

2. If you live outside the USA, we can only accept payment from outside the USA via the on-line payment service, PayPal, due to the large amount of international credit card fraud. We must also ship only to your confirmed PayPal address. International orders paid for via PayPal may not exceed $500. For information about PayPal or to open a PayPal account, please visit: www.paypal.com. To place a large value international order (over $500), payment must be made via bank (wire) transfer. To place a large value international order, simply email us the list of item(s) you would like, the quantity, and your shipping address. We will email you back a price quote with shipping options and payment instructions.

3. We process Credit Cards using Authorize.net. They are the safest and most reliable Credit Card processor available. United Nuclear is a secure website - for your safety, we do not store any Credit Card information on our computers.

Phone Ordering:

1. To place a phone order, call us at: 517-339-3587 ( 9AM - 4PM Eastern time, Mon - Fri )

2. If you live in the USA, you may pay using your MasterCard, Visa, or American Express card.

International Orders:
Our orders are shipped by both UPS & USPS. UPS cannot deliver P.O. Boxes.
Due to the large amount of international credit card fraud, we can only accept payment from outside the USA via the on-line payment service, PayPal - and we can only ship to your confirmed PayPal address. International orders paid for via PayPal may not exceed $500. For information about PayPal or to open a PayPal account, please visit: www.paypal.com - it is free and the service protects both you and us. To place a large value international order (over $500), payment must be made via bank (wire) transfer. To place a large value international order, simply email us the list of item(s) you would like, the quantity, and your shipping address. We will email you back a price quote with shipping options and payment instructions.

Mail-In Orders:
Table Rate Shipping is for mail-in and phone orders only.

Please note that we must wait a full 10 business days for personal and business checks to clear before we process your order. For fastest service, please send a money order/cashier's check, or use our on-line payment service outlined below.
SORRY, WE DO NOT ACCEPT PURCHASE ORDERS. All orders must be prepaid.


1.
Print out our Order Form, which can be found by clicking here.

2.
Enter the items and their prices that you wish to purchase on the order form.
3. Total up the cost of the items you wish to buy, and add the following shipping charges:

Note: our 'shipping charges' encompass postal rates,
physical packing and boxing costs & employee time.

order total

shipping charges

$0.00 to $25.00

$8.95

$25.01 to $50.00

$10.95

$50.01 to $100.00

$13.95

$100.01 to$ 200.00

$17.95

$200.01 and up

$22.95

NOTE:
These shipping charges are only valid if you live in the continental United States.
If you live in Alaska or Hawaii, you
must email us to calculate your shipping charges.


4. You can enclose either a Check, Money Order or Cashier's Check. You can send Cash, but it's at your own risk.
If you do send Cash, do not send coins - round down to the nearest dollar.
Please consider sending your letter via Registered Mail for your protection.

5. If you're ordering chemicals, don't forget to sign the disclaimer on the bottom of the order form!
6. Please give us a way to contact you (like a telephone number) in case we can't reach you via email.

Mail your order to:
United Nuclear Scientific
16429 S. Upton Rd. Suite #1.
East Lansing, MI. 48823

Our orders are shipped by both UPS & First Class/Priority Mail. UPS cannot deliver P.O. Boxes.
IF YOU HAVE A P.O. BOX, PLEASE ALSO INCLUDE AN ALTERNATE STREET ADDRESS
IN CASE WE HAVE TO SHIP VIA UPS.


Additional Details

General Information
Orders are filled and shipped on a first-come, first served basis and we can only pack & ship so many orders per day.
Military & Government orders take unconditional priority. All orders will be delayed until Military orders are complete.
If we run out of an item while filling your order, we will typically delay shipment to you until our re-supply arrives.
Orders are generally processed in 3 to 14 days (this does not include shipping time to destination, which can be
an additional 2 to 10 days). If we are very busy (December, January), orders can take over 2 weeks
just to process. Keep this in mind if you are on a tight time schedule.

We do not sell anything illegal. Everything we offer for sale is legal to purchase & own in the United States.
We do not sell explosives. This includes Black Powder and Flash Powder.
We do not supply materials, or furnish knowledge to make explosives.
Because our products can be potentially hazardous in the wrong hands, we will occasionally terminate
& refund orders if we feel you are juvenile posing as an adult, inexperienced with the materials ordered,
or using our products to make any sort of device that may cause harm or injury.

All packages containing hazardous chemicals will require an adult signature on delivery.

PLEASE include a phone number in case we need to get a hold of you.
We've had many times where we couldn't read a shipping address, or couldn't figure out what
was being ordered, etc., etc... and we were unable to contact the customer via email.
If you leave us with no way to contact you and there is a problem with your order,
your package will remain here indefinitely until you contact us.
We won't give out your email address, phone number, or any other information
to anyone... and we'll only call you if there is a problem with your order.

Payment Options
Currently, acceptable forms of payment are as follows: For Phone Orders - payment by Credit Card. For Mail-In Orders - payment by Credit Card, Personal or Business Checks, Money Orders, and Cashier's Checks. Please note that if paying by Credit Card, we can only ship to the physical Credit Card billing address on orders over $200. ( Personal & Business Checks are held for 10 days until they clear the bank. )
Please make all Checks & Money Orders payable to "United Nuclear Scientific".
All orders ship out on a first-come, first serve basis.
Sorry, we do not accept purchase orders. We've spent far too much time and money chasing down late payments
from Schools, Government institutions and various Corporations.
All orders must be paid for in advance before we will ship your package.


Order Inquiry / Order Changes

If more than 14 business days has gone by since we received your payment, and you haven't received your order, we'll certainly check on it for you.
However, if you placed your order during December/January order processing can take well over 2 weeks.
To check on an order or if you'd like to make changes to it (add or remove items, cancel, etc), you must email us with
the name and address the package was going to, your email address, phone number, the date the order was
placed (very important), and last of all, the order number.


Shipping & Liability
All Canadian orders will have to pay the standard brokerage fee upon delivery!
This is not a charge from us. It is a delivery fee charged by the Canadian shipper.
We package & ship all of our products in accordance with U.S. postal regulations.
All packages are shipped via UPS or Priority Mail at our discretion - however we generally follow these guidelines:
Packages under 2 pounds ship via 1st class or Priority Mail.
Packages over 2 pounds ship via UPS.
Chemicals or flammable items cannot ship via Priority Mail and are shipped ground via UPS.
All packages containing hazardous chemicals will require an adult signature on delivery.
Our large, very high power magnets must also ship by ground because they interfere with aircraft navigation.

If you provided us with a valid email address, you will automatically be sent a Delivery Confirmation or
Tracking Number for your package when your shipping label is printed. This will be sent to you directly from the
shipping company used (UPS or USPS).

If your package is damaged, lost, stolen from your porch or mailbox, etc., please contact the appropriate shipping company.
Under no circumstances will United Nuclear Scientific be liable for any damages or losses incurred during shipping.
Our liability ends the moment the package is picked up by the carrier (either UPS or USPS).
Please check your package contents when it arrives!

If you discover an item missing in your package, you must notify us within 3 business days of delivery.
Claims for missing items after 3 business days will not be honored. See the 'Defective / Missing Items' section below.


Returns
Please pay close attention to what you are buying.

If you change you mind about an item you've purchased , we will gladly exchange it for another
item of equal value,
minus your shipping charges. Shipping charges on exchanges are never refundable.

If you are planning to return an item, please contact us via phone or email for an RMA number.
All returns must be accompanied by a Return Material Authorization (RMA) number.

Chemicals can never be returned or exchanged - make sure you are purchasing the proper chemicals for
your application. If you have any doubts, please contact us.

We do not offer cash refunds - items returned may only be exchanged for other products, or store credit.
Any exchanges must be made within 7 days of receipt and require prior authorization via email or phone.

Defective / Missing Items
We all hate buying something new and receiving it broken or defective.
To prevent this, all mechanical & electrical items are thoroughly tested before shipping, and we package items as securely as possible. If in the event a defective item did slip by our quality control, we will repair or replace it for free, and ship it to you at our expense. Please immediately test your new items upon arrival.

Magnets are always inspected before they leave here. If you let your magnets fly together and they broke or shattered, you will have to purchase a new set if you'd like replacements.
We do not replace broken magnets.

If you've found a defective item within 10 business days from the date of delivery, it will immediately be replaced or repaired,
and shipped at our expense back to you via standard USPS Priority Mail or ground UPS (depending on package weight).
Although very rare, if you did receive a defective item, please call or email us for an RMA number.
You will then have to ship the defective item back to us via standard USPS Priority Mail or ground UPS.
We will reimburse your shipping fees when we send you your replacement or repaired item back to you.

If you discover a missing item, you must report it to us within 3 business days of delivery.
All orders are recorded on video via overhead cameras while they are being packed.
This allows us to monitor how orders are being packaged by our workers, maintains quality control, and conveniently allows us to go
back and see if the person filling the order left an item out.
These video recordings are only kept on file for a short time and then recorded over with new orders... so please check and see that
your order is complete. You have 3 days from the date your package is delivered to file a missing item claim or 10 days from the date your package is delivered to file a damaged item claim. After these times, claims will cannot be honored. No exceptions.

Copyright © 2014 United Nuclear Scientific LLC.